System Status
The eRecord is running fine.
Having Problems?
If you are unable to login or can’t get to your eRecord website at all, please first make sure that your Internet connection is working before doing anything else. If you are able to get to other websites okay, but not the eRecord or you are unable to login, please do the following depending on whether you are a Patient or Staff member:
eRecord Patients:
Please contact the healthcare provider who requested that you access CarePaths eRecord. At this time, we do not provide direct support to Patients of our client organizations. If you are trying to login to fill out a document or survey, contact your healthcare provider directly for instructions and help.
eRecord Staff Members:
If you are unable to login or can’t get to your eRecord website at all, please post a brief comment below describing your problem.
We monitor this page closely so this provides a reliable means of letting us know about serious issues with connectivity after hours. Only post a comment here if you are having serious problems with access. If you are able to get into your eRecord site, please use a Help Ticket to discuss any further problems.
Lastly, the CarePaths Support Options page lists the best ways to get help.